Terms & Conditions

1. Agreement to Terms

These Terms and Conditions ("Terms") govern your use of the NBR Mobility Ltd website and the purchase of products from us. By accessing our website or making a purchase, you agree to be bound by these Terms.

Company Information:
NBR Mobility Ltd
Company Registration Number: 07231153
VAT Number: 866316407
Registered Office: 142-144 Victoria Road, Diss, Norfolk IP22 4JN

2. Use of Website

Acceptable Use

You may use our website for lawful purposes only. You agree not to use the website:

• In any way that violates any applicable law or regulation
• To transmit any harmful or malicious code
• To impersonate or attempt to impersonate NBR Mobility Ltd or any other person
• In any way that infringes upon the rights of others

Intellectual Property

The website and its entire contents, features, and functionality are owned by NBR Mobility Ltd and are protected by copyright, trademark, and other intellectual property laws.

3. Products and Services

Product Information

We strive to provide accurate product descriptions and images. However, we do not warrant that product descriptions, images, or other content on the website are accurate, complete, reliable, current, or error-free.

Availability

All products are subject to availability. We reserve the right to discontinue any product at any time without notice.

Used Mobility Equipment

Used mobility equipment is sold as described. All used equipment is thoroughly inspected and serviced before sale. Please refer to individual product descriptions for specific condition details and warranty information.

4. Pricing and Payment

Prices

All prices are displayed in British Pounds Sterling (£) and exclude VAT unless otherwise stated. VAT will be added at the applicable rate at checkout.

VAT Exemption

Certain mobility products may be eligible for VAT exemption for qualifying disabled individuals. Customers must complete a VAT exemption declaration form to claim this exemption.

Payment Methods

We accept payment by credit card, debit card, and other methods as displayed on our website. Payment must be received in full before goods are dispatched.

Price Changes

We reserve the right to change prices at any time. Price changes will not affect orders that have already been accepted.

5. Orders and Contracts

Order Acceptance

Your order constitutes an offer to purchase products from us. All orders are subject to acceptance by us. We reserve the right to refuse any order for any reason.

Order Confirmation

You will receive an email confirmation once your order has been accepted. The contract between us will only be formed when we send you the order confirmation.

Order Cancellation

You may cancel your order at any time before dispatch by contacting us. Once goods have been dispatched, cancellation is subject to our Returns Policy.

6. Delivery and Risk

Delivery

We offer various delivery options. Delivery times and charges vary depending on the product and delivery location. Estimated delivery times are provided in good faith but are not guaranteed.

Risk and Title

Risk of damage to or loss of products passes to you at the time of delivery. Ownership of products only passes to you when we receive full payment of all sums due.

Inspection on Delivery

You should inspect products immediately upon delivery and notify us of any damage or discrepancies within 48 hours.

7. Returns and Refunds

Consumer Rights

If you are a consumer, you have the right to cancel your order within 14 days of receiving the goods (cooling-off period) unless the goods are custom-made or personalised.

Return Conditions

To be eligible for a return, items must be:

• Unused and in the same condition as received
• In the original packaging
• Accompanied by proof of purchase

Return Process

To initiate a return, contact us at info@nbr.email or call 01379 651 600. You are responsible for return shipping costs unless the item is faulty or we made an error.

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 14 days to your original method of payment.

8. Warranties and Guarantees

Manufacturer's Warranty

Many products come with a manufacturer's warranty. Details of any applicable warranty will be provided with the product information.

Used Equipment Warranty

All used mobility scooters come with a minimum 3-month warranty. Extended warranties may be available for purchase. Warranty terms are provided with each product.

Statutory Rights

These warranties are in addition to your statutory rights as a consumer, which are not affected.

9. Liability

Limitation of Liability

To the fullest extent permitted by law, NBR Mobility Ltd shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of your use of our website or products.

Exclusions

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded by law.

Indemnification

You agree to indemnify and hold harmless NBR Mobility Ltd from any claims arising out of your breach of these Terms or your violation of any law or the rights of a third party.

10. Vehicle Adaptations

Professional Installation

Vehicle adaptations must be installed by qualified technicians. Improper installation may void warranties and could be dangerous.

Vehicle Suitability

Not all adaptations are suitable for all vehicles. A professional assessment is required before installation. We reserve the right to refuse installation if we determine it would be unsafe or unsuitable.

Legal Compliance

You are responsible for ensuring that any vehicle adaptations comply with applicable laws and regulations, including notifying your insurance company and the DVLA where required.

11. Privacy and Data Protection

Your use of our website and services is also governed by our Privacy Policy. Please review our Privacy Policy, which also governs the site and informs users of our data collection practices.

12. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to the website. Your continued use of the website following any changes indicates your acceptance of the new Terms.

14. Severability

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

15. Contact Information

If you have any questions about these Terms & Conditions, please contact us: